# Questions people ask Short answers on setup, scans, findings, fixing with your own agent, plans and billing, each with a link to the page that explains it. *Last updated: 2026-10-21* Short answers, with a link to the page that has the detail. ## Setup ### Do I need to install anything? No. Kelrova works in the browser at app.kelrova.com, and scans run in Kelrova Cloud. See [Start here](https://kelrova.com/docs/getting-started/overview). ### Which code hosts work? GitHub, GitLab.com and Bitbucket Cloud. Self-managed GitLab and Bitbucket Data Center are not supported. See [Connect GitHub](https://kelrova.com/docs/getting-started/connect-github) and [Connect GitLab or Bitbucket](https://kelrova.com/docs/getting-started/connect-gitlab-bitbucket). ### Who can connect a code host? Organization owners and admins manage connections, code sources and projects. ### Can a monorepo be several code sources? Yes, one per folder. See [Add a code source](https://kelrova.com/docs/getting-started/code-sources). ### What does Kelrova see and change? Kelrova sees only the repositories a member links. Scans only read your code. Kelrova writes to a repository only when a member asks Go Fix to open a pull request. See [Where your code goes](https://kelrova.com/docs/security/data-handling). ## Scans ### Why can I only choose Quick and Focused? During the Basic trial, scans run at those two levels. Quick also needs an earlier completed scan, so use Focused first. See [Run your first scan](https://kelrova.com/docs/getting-started/first-scan). ### Does a scan repeat? A scan you start by hand runs once. Use a schedule to repeat it. See [Scheduled scans](https://kelrova.com/docs/schedules/schedules). ### Why did my scan finish as partial? One reason is that files larger than 8 MiB are skipped. The run reports how many. See [Limits](https://kelrova.com/docs/reference/limits) and [Complete, partial and cancelled runs](https://kelrova.com/docs/scans/outcomes). ## Findings ### A finding I reported as fixed is open again. Why? A report of fixed is confirmed, not trusted. The next scan of the tracked branch, or a re-check, reopens the finding if the problem is still there. A re-check reads the tracked branch, so merge the fix first. ### Can I trust the text of a finding? Check its claims in the code. Finding text comes from automated analysis of repository content. ## Fixing with your own agent ### Is the MCP server included? Yes, on every plan, including during the trial. MCP calls are not billed. A re-check requested through MCP counts against your organization's scan usage like any other. See [The MCP server](https://kelrova.com/docs/mcp/overview). ### Why does my agent ask me to sign in every hour? The client did not ask for Stay connected, so Kelrova issued no refresh token and the access ended with its one-hour token. See [Access levels and staying connected](https://kelrova.com/docs/mcp/access). ## Plans and billing ### Is there a trial? Basic starts with a 14-day trial on your personal organization, and checkout asks for a card. Go, Pro and Max charge at once. ### What does included usage mean? Each plan includes usage equal to its monthly price. The portal shows how much you have used as a percentage, with the renewal date. Unused usage does not roll over. ### What happens when the usage is used up? With on-demand on, scans keep running and are charged to your organization's balance. Scans wait when on-demand is off, has reached its cap, or the balance is empty. You add to the balance with one-time top-ups of $10, $25, $50, $100 or $250. There is no metered overage. See [Billing, balance and invoices](https://kelrova.com/docs/organization/billing). ### Can I change plans later? Yes. An upgrade charges the prorated difference at once. A downgrade applies at the next renewal, with no refund. Upgrading during the trial ends it and charges at once, and downgrading during the trial is not available. See [Plans and the trial](https://kelrova.com/docs/organization/plans). ### Are there seat fees or yearly plans? No. Every plan is a flat monthly price. Basic includes 3 members; Go, Pro and Max include unlimited members. ### Which plans include Adversary and the Best tier? Pro, Max and Enterprise. ### Are taxes included? No. Prices are net of tax, and VAT or sales tax is added at checkout. ## Something else Ask through [Getting help](https://kelrova.com/docs/reference/support) or the [contact page](https://kelrova.com/contact). ## Related - [Glossary](https://kelrova.com/docs/reference/glossary) - [Limits](https://kelrova.com/docs/reference/limits) - [Getting help](https://kelrova.com/docs/reference/support)