# Billing, balance and invoices

See plan usage and spending, add prepaid credit, turn on on-demand scans with a cap, update a payment method and cancel or resume a subscription.

*Where in the portal: Organization → Billing*

*Last updated: 2026-10-21*

The Billing page shows what your plan includes, what has been used and what the organization's balance has paid for. Its menu groups Overview and Spending under Balance, and Plan & usage, Scan limits and Queue under Plan.

*Organization → Billing*

![The Billing overview: the balance, the order in which scans are paid for, spending over the last 30 days and recent charges.](https://kelrova.com/docs/img/organization/billing.png)

*Billing overview: balance, how scans are paid for and recent activity.*

## How scans are paid for

The Overview shows three stages in order.

1. **Plan usage** is the percentage of this period's included usage that is used, with the day it renews.
2. **On-demand** takes over once plan usage is used up. Scans keep running and are charged to the organization's balance.
3. **Scans wait** when plan usage is used up and on-demand is off, at its cap or out of balance. They also wait when the plan is past due or has ended; see [Plans and the trial](https://kelrova.com/docs/organization/plans#plan-states).

Changing on-demand requires billing management access. You can set a cap: once on-demand reaches it, it stops for the rest of the period, and scans wait until the plan renews or the cap is raised. There is no metered overage.

## Add credit

The balance is prepaid and topped up when you choose. Choose **Add credit** on the Overview or Spending page, pick an amount, and pay by card at checkout. The amounts are $10, $25, $50, $100 and $250. Tax is added at checkout. If the page says **Still processing**, the credit appears once the payment is confirmed.

> **Note**
>
> For refunds, see the [refund policy](https://kelrova.com/legal/refunds).

## Spending

Spending lists charges and credits by day, with a month picker. Entries include scan charges, credits, top-ups, top-up refunds and adjustments. Someone without billing access sees **Spending is not visible to you** instead.

## Payment method, invoices and cancelling

On the Plan & usage section, **Payment method & invoices** opens a hosted page for the payment method and invoices.

1. **Open Plan & usage**

   Choose **Plan & usage** in the Billing menu.

2. **Choose Cancel subscription**

   Confirm in the dialog. The organization keeps its plan until the end of the period, and the page shows **Cancels on** with the date.

3. **Resume if you change your mind**

   Choose **Resume subscription** before that date.

After the period ends, new scans and scheduled scans need a plan. Findings and settings stay available. Changing plans is covered in [Plans and the trial](https://kelrova.com/docs/organization/plans).

## Who can see and change what

| Access | What it allows |
| --- | --- |
| View billing | See the balance, spending and financial totals. |
| Manage billing | Change the plan, add credit, set on-demand and cancel or resume. |

Owners have both. Others receive them as grants on the [Members](https://kelrova.com/docs/organization/members) page. Plan checkouts, plan changes, cancellations and billing portal visits appear in the [audit log](https://kelrova.com/docs/organization/audit).

## Related

- [Plans and the trial](https://kelrova.com/docs/organization/plans)
- [Members and roles](https://kelrova.com/docs/organization/members)
- [Audit log](https://kelrova.com/docs/organization/audit)
- [What a scan uses](https://kelrova.com/docs/scans/usage)